In 2016 Immersion Interior Design LLC achieved the internationally recognized ISO 9001:2008 accreditation for Quality Management Systems in the UAE. Immersion Interior Design LLC is committed to the goal of repeating this accreditation throughout the group by April 2022.
It is easy for an organization to claim they are great but harder to measure the actual quality of an organization.
ISO 9001 accreditation removes much of the guesswork as it provides a company with a set of principles that ensure a common sense approach to the management of its business activities to consistently achieve customer satisfaction.
Organizations with ISO 9001 accreditation are underpinned by the following eight principles:
In 2016; Immersion Interior Design LLC also achieved the ISO 10002:2014 for Quality management — Customer satisfaction — Guidelines for complaints handling in organizations. Immersion Interior Design LLC is committed to the goal of repeating this accreditation throughout the group by April 2022.
Immersion Interior Design LLC is the first interior design company to have been awarded this accreditation in the UAE.
ISO 10002:2014 addresses the following aspects of complaints handling: